G A West & Co - Mobile, AL
posted 4 months ago
G.A. West & Co. is seeking an IT Technician for a full-time role in Creola, Alabama. The ideal candidate will have a strong background in IT, demonstrating self-motivation and a readiness to tackle challenges. This position is perfect for a problem solver who is eager to learn and grow within a fast-paced, purpose-driven organization. The IT Technician will be expected to set high expectations for themselves and be responsive and proactive in all aspects of their work. In this role, the IT Technician will be responsible for setting up workstations with computers and necessary peripheral devices, installing and configuring software according to specifications, and managing user accounts and permissions on Active Directory and Microsoft 365. The technician will also troubleshoot user issues, serve as the first level helpdesk technician, and respond to tickets, escalating issues to higher-level support personnel as necessary. The position requires maintaining networks and computer systems, providing support via phone, email, or chat, and helping to identify and eliminate security risks. The IT Technician will also be responsible for updating malware protection devices to prevent viruses or hacking attempts and maintaining hardware, software, and process documentation. Other duties may be assigned as needed, making this a dynamic and engaging role for the right candidate.