IT Technician

$52,957 - $62,005/Yr

Island County - Coupeville, WA

Full-time - Entry Level

Coupeville, WA

Professional, Scientific, and Technical Services

About the position

The IT Technician is responsible for maintaining computer systems and technologies at Island County, providing technical assistance and end-user support. This role involves troubleshooting hardware and software issues, managing IT helpdesk operations, and assisting with various technology projects to ensure the efficient functioning of the county's IT infrastructure.

Responsibilities

• Maintain computer systems and technologies at Island County.
• Install hardware and troubleshoot issues in collaboration with other IT Technicians.
• Respond to IT questions from County employees.
• Assist with various technology projects.
• Provide technical assistance and end-user support for computer hardware, software, telecommunications, and audio-visual equipment.
• Perform preventive maintenance and arrange for repairs or replacements as needed.
• Manage and perform new hardware and software configuration, installation, setup, and deployment to end users.
• Maintain records on software, inventory, and maintenance work.
• Adhere to information technology policies and procedures regarding computing, telecommunications, and networks.
• Perform desktop architecture management, including system images for new PCs and distributing/updating software.
• Setup, locate, and relocate PCs, printers, and other hardware.
• Diagnose, repair, and/or replace computer memory, hard drives, video cards, network adapters, and related equipment.
• Operate the IT Helpdesk, creating and solving ticket requests, escalating as necessary, and providing status reports to the IT Operations Manager.
• Communicate the status of helpdesk tickets and related issues to customers.
• Assist staff with basic Active Directory needs such as password changes and user account management.
• Maintain an asset database of inventoried PCs, equipment, devices, peripherals, and licensed software for the County.
• Assist in maintaining and updating content on the County's intranet and public website.
• Write and maintain documentation for installation and operating procedures.
• Provide end-user training for hardware and software applications.
• Create knowledgebase articles for end users in the helpdesk portal.
• Support Zoom video conferencing.

Requirements

• Two (2) year technical degree in computer science or closely related field.
• Minimum of two (2) years experience maintaining and troubleshooting personal computer hardware and software proficiency.
• Valid Washington State Driver's License.
• Knowledge of Microsoft Active Directory user and computer components.
• Skilled in installation, configuration, and troubleshooting Windows 10 operating systems.
• Skilled in installation, configuration, and troubleshooting Microsoft Office 2016 Suites and other desktop software.
• Skilled in using and supporting Office 365 and Microsoft Teams.
• Skilled in Microsoft SharePoint and able to assist with user support.
• Knowledge of Helpdesk software ticket creation, tracking, and reporting (Crow Canyon).
• Familiar with website languages including HTML and CSS.
• Familiar with Excel electronic spreadsheet calculations and database concepts.
• Skilled in Microsoft System Center Configuration Manager (SCCM) and deploying system images and applications.
• Familiar with computer virtualization technology.
• Knowledge of TCP/IP addressing, switches, routers, and other network-related equipment.
• Strong knowledge of desktop hardware, including PCs, laptops, printers, scanners, tablets, smartphones, and other peripheral devices.

Nice-to-haves

• Effective oral and written communication skills.
• Ability to maintain confidentiality.
• Ability to analyze and describe problems graphically and logically.

Benefits

• Competitive hourly pay rates based on experience and qualifications.