IT Technician

$50,000 - $55,000/Yr

The Fund For Public Health In New York City

Full-time - Entry Level

Remote

About the position

The IT Technician at The Fund for Public Health in New York City (FPHNYC) is responsible for the administration, configuration, and support of Workspace ONE solutions. This role focuses on managing and optimizing the deployment of Workspace ONE to ensure the seamless operation and security of mobile and endpoint devices within the organization. The position aims to enhance staff productivity and efficiency by providing a reliable and safe computing environment.

Responsibilities

• Administer and manage VMware Workspace ONE environment, including configuration, deployment, and troubleshooting.
• Maintain and optimize the performance of Workspace ONE components.
• Implement and manage policies for device management, application management, and security.
• Provide support and troubleshooting for Workspace ONE-related issues.
• Monitor and ensure compliance with corporate security policies and procedures.
• Collaborate with other IT team members to integrate Workspace ONE with other systems and services.
• Create and maintain documentation for system configurations, processes, and procedures.
• Stay up-to-date with the latest developments and best practices in Workspace ONE and mobile device management (MDM).
• Assist in application usage and other administrative actions within the application.
• Troubleshoot issues and manage production support.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience as a System Administrator with a focus on VMware Workspace ONE.
• Strong understanding of mobile device management (MDM) and endpoint management.
• Proficiency in Windows, macOS, iOS, and Android operating systems.
• Experience with scripting and automation tools (e.g., PowerShell, Python).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., VMware Certified Professional - Digital Workspace) are a plus.

Nice-to-haves

• Strong analytical skills and ability to manage and report complex information.
• Experience with data collection, analysis, and interpretation.
• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
• Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.

Benefits

• Commuter assistance
• Health insurance
• Dental insurance
• Paid time off
• Life insurance
• Retirement plan