Kayem Foods - Chelsea, MA
posted 5 months ago
This is an entry-level Technician role designed to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. The primary responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The technician will troubleshoot problem areas in a timely and accurate fashion, providing end-user assistance as required. This position is on-site at our Chelsea, Massachusetts location. The technician will be responsible for technical operational assistance, which includes installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver required desktop service levels. This involves setting up new equipment such as laptops or desktop PCs, performing initial onsite analysis, diagnosis, and resolution of hardware, software, and application problems for end users, and recommending and implementing corrective solutions, including offsite repair for remote users as needed. Additionally, the technician will document steps performed to resolve issues with hardware, software, and application issues in a ticketing system, coordinate the donation or disposal of retired equipment, and provide support to incoming inquiries regarding equipment and software issues. The role also includes assisting with the deployment and support of scanners, printers, and other equipment for label printing and other manufacturing support devices. The technician will perform tasks per training documentation for AX transactions, maintain inventory of IT equipment and accessories, document user instructions and processes, and update conference room equipment and user instructions. Other tasks may be assigned as necessary.