Great Wolf Resorts - Colorado Springs, CO
posted 5 months ago
At Great Wolf, the IT Technician plays a crucial role in ensuring the smooth operation of technical systems at the lodge. This position is responsible for providing comprehensive technical support, which encompasses a variety of tasks including the installation and maintenance of workstations and printers throughout the resort. The IT Technician will also be tasked with administering local servers, monitoring network performance, hardware functionality, connectivity, and ensuring regular backups are conducted. This role is pivotal in maintaining the integrity and efficiency of the IT infrastructure within the resort environment. The IT Technician will work closely with on-property staff to address systems-related issues, particularly those pertaining to the Property Management System (PMS) and Point of Sale (POS) systems. Proactive monitoring and administration of the network, workstation operating systems, security systems, and backups are essential duties that the technician will undertake. Additionally, the technician will be responsible for assembling, disassembling, repairing, installing, and de-installing computers and related equipment that have been approved for use by the corporate office. Training and supervising employees on the proper use of systems to ensure compliance with company policies is another key responsibility. The IT Technician will also participate in job-related training, classes, conventions, and seminars to enhance personal knowledge and skills. Compliance with GWR license agreements and maintaining accurate inventories of equipment while ensuring a clean and organized work area are also part of the job. The technician will assist corporate IT on various projects and support issues, prioritizing tasks effectively to manage workload at the resort. Regular training sessions will be conducted to keep the knowledge base current among property staff.