IT Technician

Ayr Wellness - Cranbury Township, NJ

Full-time

Cranbury Township, NJ

Ambulatory Health Care Services

About the position

The IT Technician at AYR Wellness will play a crucial role in supporting the organization's IT infrastructure and ensuring that all technical issues are resolved efficiently. This position is responsible for the day-to-day IT tasks, providing quality technical support to all departments and locations across the organization. The IT Technician will be expected to install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products. This role requires a proactive approach to maintaining and improving Azure Active Directory, Exchange Online, and O365 environments, ensuring that all systems are functioning optimally. In addition to technical support, the IT Technician will diagnose and troubleshoot hardware, software, and network issues, providing accurate and detailed documentation of all cases. The role involves both in-person and remote technical support to dispensaries and production facilities, with a requirement to visit each location at least once per week. The IT Technician will also provide on-call technical support and participate in scheduled after-hours maintenance activities such as patching, updates, and rollouts. Monitoring sites and resources, acting on alarms efficiently, and collaborating with the IT Manager to ensure timely completion of tasks are essential components of this position. The IT Technician will be responsible for completing tickets assigned through the internal ticket management system and elevating any issues to the IT Manager when necessary. Participation in additional IT projects and priorities as needed is also expected. The role includes coordinating with IT-related vendors and providing onsite support when required. A key aspect of this position is to foster a positive work environment, treating everyone with dignity and respect while promoting a curiosity for cannabis-related topics.

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products.
• Maintain, troubleshoot and improve Azure Active Directory, Exchange Online, and O365 environments.
• Diagnose and troubleshoot hardware, software, and network issues providing accurate and detailed documentation.
• Provide both in-person and remote technical support to dispensaries and production facilities, visiting each location in person at least once per week.
• Provide on-call technical support along with scheduled after-hours maintenance activities such as patching, updates, rollouts, etc.
• Monitor sites and resources and act on alarms in an efficient manner.
• Connect with the IT Manager to ensure all tasks are completed in a timely and efficient manner.
• Complete tickets assigned by the internal ticket managing system, elevating any issues to the IT Manager when necessary.
• Perform and participate in additional IT projects and priorities as needed.
• Coordinate with IT-related vendors and provide onsite support when required.
• Assist in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for 'everything cannabis'.

Requirements

• Experience in the IT field.
• Experience supporting AzureAD environments.
• Proven experience as a help desk technician or other customer support role.
• Strong computer troubleshooting skills, knowledge of PC hardware and Windows-based software.
• Excellent communication skills, oral and written.
• Strong problem-solving skills and ability to cope with new and different problems.
• Able to pass all background checks as mandated by the state.
• Must be able to obtain/maintain background requirements by the state.
• Must be 21 years of age or older as required by the state.
• Maintain regular and punctual attendance.
• Bachelor's degree preferred; equivalent combination of work/education experience accepted; high school diploma/GED required.
• 3 years of desktop and server support experience required.

Nice-to-haves

• Customer Obsessed - Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Problem Solving - Utilizes rigorous logic and methods to solve difficult problems with effective solutions that build an ecosystem of knowledge; probes useful sources for answers and resolution; quickly identifies unforeseen problems and looks beyond the obvious to succeed; is resilient and continues pursuit of options when initial answers aren't favorable.
• Intellectual - Highly intelligent team member who comfortably handles abstract and difficult concepts with varying degrees of complexity in a favorable manner; frequently described as intellectually sharp, capable, and agile; delivers ideas and thoughts that are complex in nature with share their messages in simple terms.
• Functional/Technical Skills - Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.