Unclassified - Los Angeles, CA
posted 3 months ago
Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an IT help desk technician to provide internal support for employees and contractors. This position is crucial for ensuring that our team has the technical support they need to thrive in a fast-paced environment. Candidates should possess a mix of technical and customer service skills, demonstrating a passion for technology and a commitment to helping others. The role involves supporting both Macs and PCs, and the technician will be the first point of contact for IT-related issues, ensuring that all employees can work efficiently and effectively. As an IT Technician, you will handle Tier 1 help desk escalations through our ticketing system, ensuring that all requests are followed up on and resolved in a timely manner. You will be responsible for creating accounts and configuring hardware as part of the onboarding process for new employees. Additionally, you will document procedures and changes on our internal intranet, support audio and video equipment in conference rooms, and manage and monitor internal assets to maintain accurate inventory records. Your role will also include supporting employee tool licensing and provisioning for Microsoft Online and other tools, collaborating with third-party support for projects and escalations, and managing tasks through Zendesk. Other duties may be added and/or assigned as needed, making this a dynamic and engaging position. The ideal candidate will have a strong background in IT support, with experience in both Windows and Mac environments. You will need to possess excellent customer service and troubleshooting skills, as well as the ability to communicate technical information clearly to a diverse range of end-users. This role is perfect for someone who enjoys problem-solving and is eager to contribute to a collaborative team environment.