BCforward - Calhan, CO
posted 5 months ago
BCforward is currently seeking a highly motivated IT Technician for an opportunity in Calhan, CO. The IT Technician will apply an intermediate level of subject matter knowledge to solve a variety of common business issues, working on problems of moderately complex scope. This role requires acting as an informed team member, providing analysis of information and limited project direction input. The technician will exercise independent judgment within defined practices and procedures to determine appropriate actions, following established guidelines and interpreting policies. The technician will evaluate unique circumstances and make recommendations as necessary. The position requires a bachelor's degree or equivalent experience, along with 2-4 years of related experience in a telephone support position in a service or end-user support environment. Additionally, candidates should have at least 1 year of experience in the microcomputer industry and technical training in HP or other manufacturers' product lines. The role demands a working knowledge of the field of Customer Relations, demonstrated verbal communication and customer service skills, and intermediate-level knowledge of operating systems software. Strong experience in Excel and the ability to work directly with clients are also essential. The IT Technician will work with the IMACD team to coordinate and schedule installations, moves, additions, changes, and de-installations of devices. They will also be responsible for submitting all fleet updates into the system and must possess excellent coordination skills and the ability to multi-task effectively.