IT Technician

Full-time - Entry Level

Irvine, CA

About the position

Safeway Tax Relief is a premier leader in the tax resolution sector, dedicated to assisting Americans with state and IRS tax issues. Our team of professionals has a track record of resolving a wide array of tax problems, backed by years of experience and a deep understanding of tax law. We're known not just for our expertise but also for our vibrant, inclusive culture that celebrates success, fosters development, and offers numerous events and volunteer opportunities for our employees and their families. Join us and become part of an award-winning workplace culture today! As a Helpdesk Technician at Safeway Tax Relief's Irvine office, you will play a crucial role in supporting the company's technology needs. Reporting to the Director of Information Technology, you'll be part of a team that ensures the performance, efficiency, and reliability of our operations. This role involves offering technical assistance, developing training materials, and maintaining hardware and software across the company. Exceptional customer service skills are essential, as you'll work closely with users at all levels, including executives and department heads.

Responsibilities

• Oversee user setups, transfers, and terminations.
• Assist with broad company IT implementations.
• Respond to inquiries via phone, email, tickets, and in-person.
• Develop training materials for end-users and IT staff.
• Tackle hardware and software issues, including PCs, printers, tablets, and more.
• Conduct research to resolve technical issues.
• Provide onsite support at Safeway Tax Relief premises.

Requirements

• High school diploma or equivalent.
• At least 1 year of IT helpdesk or related experience.
• Experience in Technical Support including Ticketing System, Active Directory, Krisp, TalkDesk, and hardware troubleshooting.

Nice-to-haves

• Adaptability to changing priorities.
• Excellent multitasking and ticket management skills.
• Strong customer service orientation and relationship-building skills.
• Effective communication and organizational abilities.
• Commitment to excellence and a strong work ethic.
• Team player mentality.

Benefits

• Career growth opportunities, with a focus on internal hiring.
• An engaging, award-winning company culture.
• Sick time, and PTO.