Hanwha Q Cells USA Corp. - Atlanta, GA
posted 4 months ago
The IT Technician at Hanwha Q Cells will play a crucial role in providing IT services and support to employees by managing and operating various IT devices. This position involves ensuring that all IT-related equipment, including PCs, video conferencing tools, printers, and other devices, are functioning optimally. The technician will be responsible for troubleshooting end-user requests and providing timely support to resolve any issues that arise. Additionally, the role includes managing IT assets, which encompasses the oversight of software licenses and periodic reporting on IT resources. The IT Technician will also be tasked with establishing and supporting improvement measures for any problems identified with IT devices. This includes providing support for SMART factory solutions, as well as monitoring the IT infrastructure, which covers servers, networks, and security systems. Maintenance of IT-related facilities, such as the server room and other critical infrastructure, is also a key responsibility. The technician will provide both on-site and on-call support for the office and factory environments, ensuring that all IT systems are secure and operational. Furthermore, the role requires establishing, supporting, and troubleshooting end-point security systems to protect the organization’s data and IT assets. The IT Technician will need to work collaboratively with other team members and departments to ensure that all IT services meet the needs of the organization and its employees.