IT Technician

$59,000 - $148,000/Yr

Navajo Nation Gaming Enterprise - Church Rock, NM

Full-time - Entry Level

Church Rock, NM

Professional, Scientific, and Technical Services

About the position

The IT Technician position at the Navajo Nation Gaming Enterprise is a full-time role that plays a crucial part in maintaining the technological infrastructure of the organization. Under the general direction of the Technical Lead and/or Director of IT, the IT Technician is responsible for the installation and maintenance of software, hardware, and related peripherals. This role is essential for ensuring optimal system performance across the organization, which is vital for the smooth operation of gaming and hospitality services. The technician will provide both hardware and software support to users, adhering to established policies and procedures to ensure that all support is delivered in a timely, professional, and accurate manner. Confidentiality is paramount in this role, as the technician will handle privileged information and must maintain the highest standards of discretion and integrity in all interactions. In addition to installation and maintenance tasks, the IT Technician will be expected to troubleshoot issues as they arise, providing solutions that minimize downtime and enhance user experience. This may involve working closely with other IT staff and departments to coordinate efforts and ensure that all systems are functioning optimally. The technician will also be responsible for keeping detailed records of maintenance activities and user support requests, which will help in identifying recurring issues and improving overall service delivery. The role may require occasional training of users on new systems or software, ensuring that all staff are equipped to utilize technology effectively in their roles.

Responsibilities

• Install and maintain software, hardware, and related peripherals.
• Provide hardware and software support for users.
• Ensure optimal system performance across the organization.
• Maintain confidentiality of all privileged information.
• Troubleshoot and resolve technical issues in a timely manner.
• Keep detailed records of maintenance activities and user support requests.
• Train users on new systems or software as needed.

Requirements

• Experience in IT support or a related field.
• Proficiency in installing and configuring computer hardware and software.
• Strong troubleshooting skills for both hardware and software issues.
• Ability to work under general direction and follow established policies and procedures.
• Excellent communication skills to interact with users and other IT staff.

Nice-to-haves

• Certifications in relevant IT fields (e.g., CompTIA A+, Network+).
• Experience with gaming or hospitality technology systems.
• Knowledge of network configuration and management.