Shields Health Solutions - Stoughton, MA
posted 1 day ago
Full-time - Entry Level
Remote - Stoughton, MA
Ambulatory Health Care Services
About the position
Shields Health Solutions is seeking an IT Tier 1 Helpdesk Technician to join our IT Helpdesk Team. This role serves as the first point of contact for end-users seeking technical support. The selected candidate will be responsible for onboarding new employees, user account creation, troubleshooting, maintaining equipment inventory and general IT support tasks to ensure efficient operations within the organization. This position requires to be present in our Stoughton, MA office 5 days a week.
Responsibilities
- Create new user accounts and manage all onboarding tickets.
- Ship new hire equipment.
- Assist in the promotion/transfer process for existing employees.
- Image computers for deployment.
- Install requested software on devices.
- Shipping and receiving of equipment including work from home setups.
- Maintain equipment inventory and notify manager when equipment order needed.
- General IT troubleshooting.
- Collaborate with the team on replacement of faulty computers, peripherals, keyboards, mice, webcams.
- Manage and maintain conference room meeting equipment.
- Create tickets with Lenovo Depot for warranty repair of computers.
- Maintain office printers and consumables (toner, paper, waste toner).
- Provide primary or backup support for Helpdesk phone line coverage as needed.
- Respond to and manage IT support tickets assigned by the IT Helpdesk manager.
- Part of rotating, on-call weekend remote support team.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Requirements
- Minimum of 1-2 years of experience in a customer support or IT Helpdesk role
- Associate or bachelor's degree in information technology or technical certification (e.g., CompTIA ITF+, A+) are a plus
- Basic troubleshooting knowledge of laptops and desktops, Microsoft Windows, and Office applications
- Familiar with software installation process
- Strong customer service skills with the ability to communicate technical concepts to non-technical users effectively
- Experience working in a collaborative environment
