IT Trainer/Content Developer

Better Future Solutions - Atlanta, GA

Full-time

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The IT Trainer/Content Developer is responsible for creating and delivering effective training programs for IT applications and systems. This role involves maintaining training schedules, conducting both virtual and in-person training sessions, and ensuring that training environments are prepared. The trainer will also develop instructional materials and engage with various stakeholders to identify training needs and improve user proficiency in IT applications.

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
• Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Requirements

• Microsoft Office and Office 365 applications proficiency.
• BA/BS in communications, teaching, IT or similar field; or Associate Degree with 2 years of IT experience; or IT Certifications with 4 years of IT experience.
• Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
• Excellent verbal and written English language communication, presentation, and teaching skills.
• Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes.
• Work experience in developing role-based end user training content for IT applications/systems.
• Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts.
• Experience with Adobe Captivate, TechSmith Camtasia, Articulate 360/Storyline, and Microsoft Teams.
• Work experience with maintaining training records within an LMS.