IT User Support Technician 48.75% (Part-Time 19.5 hrs/week) (IN-HOUSE ONLY)

Coast Community College District - Huntington Beach, CA

Part-time - Entry Level

Huntington Beach, CA

About the position

Coast Community College District is seeking a Part-Time IT User Support Technician. This is a permanent, general funded, part-time, 12-months per year classified position working a maximum of 19.5 hours per week. The normal hours of work will be Monday 10am-7pm, Tuesday 2:30pm - 7pm, Wednesday 3pm - 7 pm, Thursday 4pm - 7pm (Totaling exactly 19.5 hours). The salary and benefits will be commensurate with 12 -month employment but working on a part-time (48.75% FTE) basis. The ideal candidate will provide technical support to users, ensuring prompt resolution of hardware, software, network, and user account related issues. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. Join us in delivering exceptional IT support and enabling our organization to achieve its mission and goals.

Responsibilities

• Aids staff and faculty on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.
• Receives and resolves advanced user 'help desk' calls. Documents calls, forwarding work order requests to other technology staff.
• Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing system failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.
• Provides basic technical support to enterprise software systems supporting networked computers such as computer system updates, virtual environments, and multimedia systems.
• Installs and configures networked computer users, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Installs software and configures systems to support electronic mail. Troubleshoots e-mail access problems.
• Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.
• Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems.
• Configures software to communicate with peripherals such as printers, scanners, and display monitors.
• Performs new workstation hardware installs including software imaging, user data backups, transfers and restores.
• Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records.
• Responsible for setup, configuration, and operation of multimedia equipment used in offices, meeting rooms and special events.
• Assists with maintaining classroom and conference room audio visual presentation systems and interface with vendors to ensure timely repair and return to service.
• Participates in receiving, labeling, tagging, and location tracking of District technology assets. Assists with audit activities to validate the existence and location of assets.
• May assist and provide back-up support to the Help Desk by phone or in-person.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures including Board Policy 3050 - Code of Professional Ethics.

Requirements

• Requires technical knowledge of configuring and supporting end user devices.
• Requires a working knowledge of WindowsTM and AppleTM operating systems.
• Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
• Requires a working knowledge of local area networks for personal computers, and connectivity between servers.
• Requires a basic knowledge of protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
• Requires a basic understanding of the physical elements of the network including cabling and connections, and routing, switching, and repeating equipment.
• Requires working knowledge of high-volume document copying equipment.
• Requires enough human relations skills to provide individual training and technical assistance on the use of PC-based software for business, internet, utility, and connectivity.
• Requires enough writing skills to document technical procedures.

Nice-to-haves

• Industry certificates (e.g., A+) may substitute for some higher education or experience.

Benefits

• Medical, dental, and vision insurance for the employee and eligible dependents.
• Life insurance for the employee.