IT Vendor Management Support Specialist

NetApp - Durham, NC

Full-time - Mid Level

Durham, NC

Computer and Electronic Product Manufacturing

About the position

We are seeking a highly motivated and talented Vendor Management Support Specialist to join our dynamic team. As a VMO Specialist, you will have the opportunity to work closely with our IT and Global Procurement Services (GPS) organizations to manage contract and vendor support activities. This role is crucial in managing relationships with our major suppliers and vendors, ensuring positive collaboration between IT, GPS, and vendors. You will also collaborate with internal stakeholders to identify and address any issues that may arise with vendors. Additionally, you will support the ongoing management of the Software Asset Management ServiceNow modules and software contracts, contributing to the end-to-end software lifecycle. Your strong functional business expertise will be essential for success in this role. In this position, you will assist in the management of vendor relationships and oversee the execution of IT contracts and renewals. You will support the IT Vendor Management team in driving continuous value while mitigating risks. Leading the Vendor Management Quarterly Business Reviews (QBRs), surveys, and action items will be part of your responsibilities. You will help in the resolution of disputes and manage the vendor relationship effectively. Collaboration with internal teams for efficient vendor onboarding and maintaining strong vendor relationships will be key to your success. You will also ensure alignment on key issues and project milestones by working closely with internal teams. Providing guidance on vendor management processes and best practices will be an important aspect of your role. You will provide operational support by collaborating with GPS and IT for invoicing processes and addressing operational issues. Driving ongoing process improvements and maintaining documentation will be part of your daily tasks. Additionally, you will aid in the ongoing maintenance of effective license positions for top software vendors and support software asset management. Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Responsibilities

• Assist in the management of vendor relationships and oversee the execution of IT contracts and renewals.
• Support the IT Vendor Management team in driving continuous value while mitigating risks.
• Lead the Vendor Management QBRs, surveys, and action items.
• Help in the resolution of disputes and manage the vendor relationship.
• Collaborate with internal teams for efficient vendor onboarding and maintaining strong vendor relationships.
• Collaborate with internal teams to ensure alignment on key issues and project milestones.
• Provide guidance on vendor management processes and best practices.
• Provide operational support by collaborating with GPS and IT for invoicing processes and addressing operational issues.
• Drive ongoing process improvements and ever-greening documentation.
• Aid in the ongoing maintenance of effective license positions for top software vendors and support software asset management.

Requirements

• Requires a minimum of 3-5 years of related experience in vendor management or IT support services.
• Strong negotiation, influencing, and conflict resolution skills.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of software asset management and managing and tracking software contracts.
• Experience with vendor management tools and processes.
• Ability to work collaboratively with cross-functional teams.
• Proficient in managing multiple projects and priorities.

Benefits

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off (PTO)
• Various Leave options
• Performance-Based Incentives
• Employee stock purchase plan
• Restricted stocks (RSUs)