IT Voice & Data Center Technician II / III

Arizona Public Service - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Utilities

About the position

As an IT Voice & Data Center Technician II / III at APS, you will be integral to maintaining the performance and reliability of our data center infrastructure. This role involves installing, maintaining, and troubleshooting hardware and network systems to ensure optimal IT operations. You will collaborate with senior technicians and IT teams to support maintenance activities and emergency repairs, ensuring adherence to best practices in data center operations.

Responsibilities

• Install, maintain, and troubleshoot hardware and infrastructure components to ensure optimal data center performance.
• Collaborate with senior technicians and IT teams to support regular maintenance activities, emergency repairs, and operational needs.
• Manage installation, moves, and decommissioning of devices and equipment.
• Ensure adherence to best practices for data center operations, providing rapid response and resolution to any issues that arise.
• Support the continuous improvement of data center facilities and infrastructure.

Requirements

• Equivalent to a high school diploma and two (2) years related data center experience for Technician II, or five (5) years for Technician III.
• Experience working with Ethernet or fiber cables, troubleshooting computer hardware and rack mounted network switches/routers and servers.
• Available for on-call duties up to 24/7 days a week and ability to travel between locations.

Nice-to-haves

• Associates degree in computer science.
• Knowledge of asset management, auditing, daily work log/ticket tracking, service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Proficient in use of data center operations tools to support installation, moves, change, decommission of physical assets located within data centers.
• Previous experience tracking and maintaining data center & IT assets within Data Center Infrastructure Management (DCIM) software.

Benefits

• Flexible work location options (home-based or office-based)
• Opportunities for professional development
• Health insurance coverage
• Paid holidays
• Retirement savings plan (401k)