IT Voice & Data Center Technician III

Arizona Public Service - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Utilities

About the position

As an IT Voice & Data Center Technician III at APS, you will be responsible for ensuring the optimal performance and reliability of critical data center infrastructure. This role involves installing, maintaining, and troubleshooting hardware and network systems, collaborating with IT teams, and managing the lifecycle of data center equipment. Your expertise will contribute to the seamless operation of IT services, supporting both routine maintenance and emergency repairs.

Responsibilities

• Install, maintain, and troubleshoot hardware and infrastructure components to ensure optimal data center performance.
• Collaborate with senior technicians and IT teams to support regular maintenance activities, emergency repairs, and operational needs.
• Manage installation, moves, and decommissioning of devices and equipment.
• Ensure adherence to best practices for data center operations, providing rapid response and resolution to any issues that arise.
• Support the continuous improvement of data center facilities and infrastructure.

Requirements

• Equivalent to a high school diploma AND five (5) years related data center experience.
• Experience working with Ethernet or fiber cables, troubleshooting computer hardware and rack mounted network switches/routers and servers.
• Available for on-call duties up to 24/7 days a week and ability to travel between locations.

Nice-to-haves

• Associates degree in computer science.
• Knowledge of asset management, auditing, daily work log/ticket tracking, service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Proficient in use of data center operations tools to support installation, moves, change, decommission of physical assets located within data centers.
• Previous experience tracking and maintaining data center & IT assets within Data Center Infrastructure Management (DCIM) software.

Benefits

• Competitive hourly wage
• Flexible work location options (home-based or office-based)
• Opportunities for professional development and training