ITS Operations Manager

$86,400 - $92,400/Yr

Texas State Library And Archives Commission - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The ITS Operations Manager is responsible for overseeing the technical operations of the Information Technology Services division at the Texas State Library & Archives Commission. This senior-level position involves leading a team in planning, coordinating, and implementing daily IT operations, while also serving as the technical lead and Change Management Coordinator. The role requires effective communication with both technical and non-technical staff, as well as collaboration with external vendors and state agencies to ensure the smooth functioning of IT services.

Responsibilities

• Coordinates with the State Data Center for the agency's required Data Center Services (DCS).
• Supervises the IT Operations Services Team.
• Oversees and assigns ITS operation tasks.
• Serves as the technical resource for the agency's Information Security Officer (ISO).
• Provides technical expertise and support for the evaluation, acquisition, and post-implementation support of agency information resources.
• Serves as the agency's Change Management Coordinator.
• Performs other duties as assigned.

Requirements

• Four-year degree from an accredited university; paid work experience in a lead technical capacity performing computer technology tasks may be substituted for education on a year-for-year basis, up to four years.
• Five years' experience working in a technical team environment to maintain information technology services.
• Two years' experience working in a position which requires effective communication with technical and non-technical staff and management from within the organization and the organization's business partners.
• Three years' experience performing systems analyst tasks in support of IT projects.
• Five years' experience supporting Windows Operating Systems in a networked environment.
• Five years' experience installing, upgrading, and maintaining hardware on Windows servers.
• Two years' experience supervising and directing the work of other IT professionals.

Nice-to-haves

• Degree from accredited four-year college with major coursework in Information Technology, IT risk assessment, project management, and/or systems analysis.
• Experience diagnosing network failures and restoring network services.
• Experience as an IT project manager.
• Experience providing technical expertise and/or systems analysis for enterprise projects in an IT environment.
• Experience supporting Windows 365 in a network environment, Windows systems administration, and/or Windows desktop support.
• Experience supporting and administering Linux desktops and/or servers.

Benefits

• Salary range of $7,200 - $7,700 per month
• Equal opportunity employer
• Potential for flexible working hours
• Opportunity for professional development and training