ITS Senior Network Engineer

$125,400 - $125,400/Yr

Terumo BCT - Lakewood, CO

Full-time - Senior

Remote - Lakewood, CO

5,001-10,000 employees

Miscellaneous Manufacturing

About the position

The role of the Senior Network Engineer at Terumo Blood and Cell Technologies is pivotal in ensuring the smooth operation of the company's data network, which is essential for providing maximum performance and availability for system users. This position involves designing, installing, maintaining, and supporting LAN, WAN, Cloud, and VoIP infrastructures across all global locations. The Senior Network Engineer is tasked with providing high-level technical support for voice and data network systems, creating and maintaining comprehensive network documentation, and upholding hardware and software standards. Additionally, the role includes managing projects aimed at upgrading communication equipment and procedures to enhance operational efficiency. The Senior Network Engineer will also be responsible for making strategic recommendations regarding the network and telecommunications functions to management. This includes ensuring problem identification, isolation, and resolution within service level objectives for various network equipment such as routers, switches, SD WAN appliances, load balancers, firewalls, and VPNs. The role requires initial design and implementation of network and telecommunication services for new business offices and upgrades to existing offices, adhering to Terumo BCT standards. The engineer will collaborate with assigned teams to conduct detailed investigations of network and telecom issues, including formal root cause analysis, and will provide support and training for end users and other technical groups. In addition to overseeing the activities of network and telecom vendors to ensure compliance with service level agreements, the Senior Network Engineer will monitor network and telecom infrastructure, summarize performance statistics, and participate in the analysis and research of new technologies and solutions. This position demands a high level of professionalism and technical knowledge when interacting with clients, other ITS groups, and vendors, particularly in identifying options, selection, analysis, design, installation, maintenance, and testing of IT solutions specific to network and telecom requirements. The role also includes shared on-call duties for the global network, sites, and services, and offers a hybrid office work environment with local remote work options available.

Responsibilities

• Provide recommendations on strategic direction for network and telecommunications function to management.
• Ensure problem identification, isolation, and resolution within service level objectives for routers, switches, SD WAN appliances, load balancers, firewalls, VPN, wireless and associated network equipment at all Terumo BCT sites and locations, both domestic and international.
• Initial design and implementation of network and telecommunication services for new business offices and upgrades to existing offices in accordance with Terumo BCT standards.
• Work with assigned teams in providing detailed investigation of network/telecom issues within the local area, wide area networks, cloud, and telecom infrastructure, including formal root cause analysis.
• Provide network/telecom support and training for end users, other ITS technical groups and implementation teams.
• Direct assigned teams in the implementation, configuration and maintenance of network and telecom equipment using Terumo BCT and/or established industry standards.
• Oversee activities of network/telecom vendors to ensure established service level agreements are met.
• Ensure the appropriate creation and maintenance of function's technical and training documentation.
• Monitor network and telecom infrastructure; summarize and report on performance statistics.
• Perform/participate in analysis and research of new technologies/solutions.
• Apply highly professional business and/or technical knowledge when working with clients, other ITS groups, and vendors in activities such as identifying options, selection, analyzing, designing, installation, coding, maintenance, and testing of information technology solutions specific to network/telecom requirements.
• Provide quality client service and be proactive and responsive to client needs.
• Responsible for shared on-call duties for the global network, sites, and services.

Requirements

• Bachelor's degree in Computer Science or equivalent education and experience sufficient to successfully perform the essential functions of the job.
• Minimum 10 years experience in network engineering.
• Minimum 7 years in-depth experience working with Cisco/Meraki routers and switches, wireless, SD WAN, firewalls, and load balancers.
• Proven experience in leading, mentoring, and developing a strong and dedicated team of technically diverse personnel.
• In-depth knowledge of local, wide area and cloud network concepts, designs, and implementations.
• In-depth knowledge of firewalls, including design, implementation, securely maintaining, and their operation in a global environment.
• In-depth knowledge of ZTNA and SASE concepts and implementations such as SD-WAN, SSE capabilities and solutions, network segmentation, VPN solutions and alternatives, and latest cloud network and security practices.
• In-depth knowledge of routing/switching protocols, including static, OSPF, and BGP.
• Knowledge of Voice Over IP and QoS.
• Ability to work in diverse teams with demonstrated troubleshooting skills to quickly identify and resolve issues.
• In-depth knowledge of wireless networking solutions and standards to include IEEE 802.11 g/n/ac/ax, authorization, and authentication methods.
• Ability to monitor and interpret network performance data to identify real and potential problem areas and make improvements.
• Strong understanding of network security, issues and risks and the ability to implement hardware and software solutions to minimize risk.
• Demonstrated ability to conduct research and recommend changes in an existing, changing, or emerging environment.
• Demonstrated ability to analyze business/technical problems and select, design, or implement information technology solutions in accordance with business needs.
• Demonstrated working knowledge of multiple business disciplines including manufacturing and R&D.
• Ability to work in an Agile based environment for completing projects and initiatives.
• Ability to follow ITIL based processes including incident, request, release, change and problem.
• Ability to lead projects and create work breakdown structures.
• Demonstrated ability to educate and train others.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively in both verbal and written form.

Nice-to-haves

• Cisco certifications preferred, such as CCNA, CCNP, or CCIE.

Benefits

• Multiple group medical, dental and vision plans.
• Robust wellness program.
• Life insurance and disability coverages.
• Variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance.
• 401(k) plan with a matching contribution.
• Vacation and sick time programs for associates.