ITSM Change/Release Manager

Fidelity Investments - Merrimack, NH

Full-time - Mid Level

Hybrid - Merrimack, NH

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The ITSM Change/Release Manager at Fidelity TalentSource plays a crucial role in ensuring the stability of Fidelity's production environment by managing ITSM Change Management processes. This position requires a highly motivated individual who can effectively communicate with leadership and manage multiple tasks in a fast-paced environment. The role involves collaborating with various teams to assess and execute changes, ensuring that standardized methods are used to improve service quality and delivery.

Responsibilities

• Provide ITSM Change Management support for Fidelity's Production environment.
• Execute ITSM Change Management processes to ensure production stability.
• Review and assess the content of change requests for required details.
• Participate in change review and Change Advisory Board meetings.
• Facilitate and oversee systems installation, code deployment, and infrastructure changes.
• Monitor and report on the progress of change implementation efforts.
• Communicate change activities to management and business areas.
• Identify and recommend actions if changes are not proceeding as documented.
• Collaborate with Incident and Problem Management teams.
• Work with multi-functional teams globally and across cultural boundaries.

Requirements

• 5+ years in a similar operational role with technical capability.
• Excellent written and verbal communication skills in English.
• Experience in data analysis and trending to identify improvements.
• Understanding of ITIL ITSM practices to support operations.
• Ability to quickly understand complex systems and processes.
• Diligent in following processes and procedures.
• Proven ability to adapt to changes in processes and practices.
• Ability to facilitate conversations with large groups remotely.
• Strong task and time management skills.
• Ability to build effective working relationships with peers and internal partners.

Nice-to-haves

• Experience in a financial services environment.
• Familiarity with global team dynamics and technologies.

Benefits

• Competitive salary range of $116K - $147K per year.
• Opportunity to work in a hybrid model, blending onsite and offsite work experiences.