ITSM / Integration API Developer Advisor

$111,331 - $150,625/Yr

GD Information Technology, Inc. - El Segundo, CA

Full-time - Mid Level

Remote - El Segundo, CA

10,001+ employees

About the position

As a Programmer Advisor at GDIT, you will play a crucial role in transforming technology into opportunities by building and integrating an ITSM system for the Space Force. This position involves working closely with clients to understand their requirements, leading programming efforts, and ensuring the effective operation of various software systems in a secure environment. You will utilize your programming skills to enhance and automate ITSM processes, contributing to the overall efficiency and effectiveness of agency operations.

Responsibilities

• Build and code applications and/or models using various programming languages.
• Work directly with the Space Force customer to understand requirements.
• Lead other programmers in the delivery of the ITSM system and collaborate with the engineering team to design integrations.
• Build, configure, and maintain the ITSM system (JIRA Service Management) for Space Force's digital environment.
• Integrate COTS products like JIRA, Confluence, Sailpoint, and Dynatrace to monitor, manage, and automate ITSM processes.
• Design, develop, deploy, and maintain operating systems and software.
• Install enhancements and perform updates to existing systems, including middleware and application programs.
• Troubleshoot problems and provide customer support for software systems and application issues.
• Debug problems with system software and provide recommendations for continuous improvement.
• Perform maintenance tasks to keep systems running smoothly.
• Write and update test procedures.
• Coach and provide guidance to less-experienced professionals.
• Serve as a team or task lead.

Requirements

• Bachelor's Degree in a relevant field.
• 5+ years of related experience in programming and ITSM systems.
• CompTIA Security+ certification or equivalent IAT Level II certification.
• Integration experience of COTS tools utilizing Java Script, plug-ins, and SOAP/Rest APIs, XML, JQuery, Python, Java, JSON.
• Hands-on experience with API development and integration with third-party authentication and monitoring tools.
• Strong analytical skills and problem-solving abilities.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience with Dynatrace and JIRA is beneficial but not required.
• Familiarity with Jira Service Management (JSM) application and JSM Webhooks.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Paid education and certifications for professional growth.
• Paid vacation and holidays.
• Flexible work week options.