ITSM / Integration API Developer

$101,566 - $136,850/Yr

General Dynamics - El Segundo, CA

Full-time - Mid Level

El Segundo, CA

10,001+ employees

Transportation Equipment Manufacturing

About the position

As a Programmer Advisor at GDIT, you will play a crucial role in transforming technology into opportunities by building and integrating ITSM systems for the Department of Defense. This position involves working closely with the Space Force customer to understand their requirements and leading a team of programmers to deliver an effective ITSM solution utilizing tools like JIRA Service Management, Dynatrace, and Sailpoint in a secure environment. Your contributions will enhance operational efficiency and support the mission of keeping the country safe and secure.

Responsibilities

• Build and code applications and/or models using various programming languages.
• Work directly with the Space Force customer to understand requirements.
• Lead other programmers in the delivery of the ITSM system and collaborate with the engineering team to design integrations.
• Build, configure, and maintain the ITSM system (JIRA Service Management) for Space Force's digital environment.
• Utilize programming skills to integrate COTS products like JIRA, Confluence, Sailpoint, and Dynatrace to monitor, manage, and automate ITSM processes.
• Design, develop, deploy, and maintain operating systems and software.
• Install enhancements and perform updates to existing systems, including middleware and application programs.
• Troubleshoot problems and provide customer support for software systems and application issues.
• Debug system software problems and provide recommendations for continuous improvement.
• Perform maintenance tasks to keep systems running smoothly.
• Write and update test procedures.
• Coach and provide guidance to less-experienced professionals.
• Serve as a team or task lead.

Requirements

• Bachelor's Degree in a relevant field.
• IAT Level II or higher certification (minimum Security + CE).
• 5+ years of related experience in programming and ITSM systems.
• Integration experience of COTS tools utilizing Java Script, plugins, and SOAP/Rest APIs, XML, JQuery, Python, Java, JSON, etc.
• Hands-on experience with API development and integration with third-party authentication and monitoring tools.
• Analytical skills, verbal and written communication skills, creativity, problem-solving, and group leadership.

Nice-to-haves

• History with both Dynatrace and JIRA is beneficial but not required.
• Experience with JIRA Service Management (JSM) application and JSM Webhooks.

Benefits

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Paid vacation and holidays.