ITSM / Integration API Developer

$88,275 - $112,700/Yr

GD Information Technology, Inc. - El Segundo, CA

Full-time - Mid Level

Remote - El Segundo, CA

10,001+ employees

About the position

As a Software Engineer at GDIT, you will play a crucial role in transforming technology into opportunities by developing and integrating ITSM systems. This position involves working closely with the Space Force customer to understand their requirements and leading a team of programmers to deliver an effective ITSM system. You will utilize various tools and programming languages to build, configure, and maintain the ITSM system, ensuring it operates smoothly in a secure environment.

Responsibilities

• Build and code applications and/or models using various programming languages.
• Work directly with the Space Force customer to understand requirements.
• Lead other programmers in the delivery of the ITSM system.
• Design integrations with engineering teams.
• Build, configure, and maintain the ITSM system (JIRA Service Management).
• Integrate COTS products like JIRA, Confluence, Sailpoint, and Dynatrace to automate ITSM processes.
• Design, develop, deploy, and maintain operating systems and software.
• Install enhancements and perform updates to existing systems.
• Troubleshoot problems and provide customer support for software systems.
• Debug system software issues and provide recommendations for continuous improvement.
• Perform maintenance tasks to keep systems running smoothly.
• Write and update test procedures.
• Coach and provide guidance to less-experienced professionals.

Requirements

• Bachelor's Degree in a relevant field.
• 2+ years of related experience in software engineering.
• IAT Level II or higher certification (minimum Security + CE).
• Integration experience of COTS tools utilizing Java Script, plug-ins, and SOAP/Rest APIs.
• Hands-on experience with API development and integration with third-party tools.

Nice-to-haves

• History with both Dynatrace and Jira is beneficial but not required.
• Experience with Jira Service Management (JSM) application and JSM Webhooks.

Benefits

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Paid vacation and holidays.