ITSM / Integration API Developer

$89,250 - $120,750/Yr

General Dynamics - El Segundo, CA

Full-time - Mid Level

Remote - El Segundo, CA

5,001-10,000 employees

Transportation Equipment Manufacturing

About the position

The ITSM / Integration API Developer at General Dynamics is responsible for building and integrating IT Service Management (ITSM) systems, specifically utilizing JIRA Service Management and other tools to enhance operational efficiency for the Space Force. This role involves coding applications, leading programming efforts, and ensuring the smooth operation of ITSM processes in a secure environment. The developer will work closely with clients to understand their requirements and implement solutions that improve agency operations.

Responsibilities

• Build and code applications and/or models using various programming languages.
• Work directly with the Space Force customer to understand requirements.
• Lead other programmers in the delivery of the ITSM system and collaborate with the engineering team to design integrations.
• Build, configure, and maintain the ITSM system (JIRA Service Management) for the Space Force's digital environment.
• Integrate COTS products like JIRA, Confluence, Sailpoint, and Dynatrace to monitor, manage, and automate ITSM processes.
• Design, develop, deploy, and maintain operating systems and software.
• Install enhancements and perform updates to existing systems, including middleware and application programs.
• Troubleshoot problems and provide customer support for software systems and application issues.
• Debug problems with system software and provide recommendations for continuous improvement.
• Perform maintenance tasks to keep systems running smoothly and write/update test procedures.
• Coach and provide guidance to less-experienced professionals and may serve as a team or task lead.

Requirements

• Bachelor's Degree in a relevant field.
• 2+ years of related experience in software engineering or ITSM.
• IAT Level II or higher certification (minimum Security + CE).
• Integration experience of COTS tools utilizing JavaScript, plugins, and SOAP/REST APIs, XML, jQuery, Python, Java, JSON.
• Hands-on experience with API development and integration with third-party authentication and monitoring tools.
• Strong analytical skills and effective verbal and written communication skills.

Nice-to-haves

• Experience with Dynatrace and JIRA is beneficial but not required.
• Familiarity with JIRA Service Management (JSM) application and JSM Webhooks.

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Paid vacation and holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Paid jury duty leave
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Critical illness insurance
• Business travel and accident insurance