ITSM Operations Analyst
eXcell•Chicago, IL
487d•$85,280 - $95,680
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About The Position
The ITSM Operations Analyst will provide operational execution to resolve end user concerns and requests, offering Tier 2 and Tier 3 support services. This role acts as an escalation point for the Service Desk and Tier 1 support, ensuring service levels are met. The analyst will contribute to IT and Business projects related to various services and is responsible for meeting predefined metrics and standards for execution excellence.
