Sts Worldwide - Atlanta, GA
posted 3 months ago
The IVOS Application Support Engineer plays a crucial role in the Risk Management department, utilizing Ventiv Technology's Claims Enterprise and Integrated Risk Management (IRM) systems to support the client's self-insured insurance program. The Claims Enterprise system is utilized by nearly 100 users, primarily adjusters and insurance program staff, while the IRM system serves around 300 users who access their claims and loss experiences through this platform. The Application Support Engineer will be responsible for monitoring and maintaining the efficiency of these software applications, ensuring that they meet the needs of the users effectively. In this position, the Application Support Engineer will report directly to the Director of Risk Management and will collaborate closely with colleagues to perform successful software upgrades and provide application support to end-users. The role requires a proactive approach to application support, with a focus on identifying and resolving issues before they impact users. The ideal candidate will have extensive experience in a fast-paced environment, demonstrating the ability to provide top-notch application support. Key responsibilities include performing analyses on software application functionality, suggesting improvements, and creating and modifying internal reports using tools such as iVOS Reporter and Jasper AdHoc. The engineer will also consult with software vendors and internal stakeholders to enhance application performance, develop and maintain test plans for application upgrades, and document processes while monitoring application performance metrics. Additionally, the role involves understanding the business workflow and requirements of all work units that utilize the applications, serving as a subject matter expert in all related projects, and managing a support team while attending meetings with various stakeholders.