IVR Application Developer

Datamaxis LTD - Meridian charter Township, MI

Full-time - Senior

Meridian charter Township, MI

About the position

The IVR Application Developer position at DATAMAXIS is a senior-level role focused on developing and supporting advanced Interactive Voice Response (IVR) applications. The developer will work within the Customer Service Team, leveraging their expertise in web services and telephony systems integration to enhance customer interactions through technology. This hybrid position requires a strong understanding of telecommunication networks and contact center operations.

Responsibilities

• Design, develop, and support advanced IVR applications.
• Integrate telephony systems with other computer systems using protocols such as SOAP, VXML, SQL, and REST.
• Troubleshoot and interpret SIP-based VoIP traffic.
• Manage and develop speech recognition systems and grammars.
• Collaborate with the Customer Service Team to enhance customer interactions through technology.

Requirements

• At least 5 years of experience in web services and cross-system communication protocols.
• Proficiency in SOAP, VXML, SQL, XML, and REST.
• Experience in software development using an object-oriented programming language.
• Knowledge of PBX architecture and telecommunication network services.
• Strong understanding of contact center operations and workforce management needs.
• Experience with management and development of speech recognition systems.

Nice-to-haves

• Working knowledge of Genesys Cloud.

Benefits

• Competitive salary based on experience.
• Hybrid work environment.