J.P. Morgan Wealth Management- Vice President, Business Support Operations Manager

JPMorgan Chase - Columbus, OH

Full-time

Columbus, OH

Credit Intermediation and Related Activities

About the position

The Business Support Operations Manager at J.P. Morgan Wealth Management is responsible for leading the Business Support/Control program within the Business Administration & Operational Excellence team. This role focuses on building strong relationships with business units, implementing risk-controlled measures, and ensuring compliance with regulatory requirements. The manager will collaborate with internal teams to enhance operational quality and oversee adherence to standards, playing a crucial role in issue resolution and audit readiness.

Responsibilities

• Manage and/or drive change within business unit by building strong relationships, implementing controlled processes, and communicating results
• Work directly with the Control Manager to ensure CORE application is up to date with current processes, risks, and controls
• Lead control evaluations with Centralized Control Evaluation Team
• Collaborate with teams to implement process improvements and enhance overall quality
• Establish thresholds and triggers for Key Process Indicators (KPIs) and Key Risk Indicators (KRIs)
• Serve as audit liaison
• Oversee Exam Ready program to ensure audit readiness
• Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our business
• Provide responses to legal obligations/ regulatory notices
• Conduct end-to-end process reviews

Requirements

• 5 or more years of experience in the securities
• FINRA Series 7 required
• Demonstrated ability to network, partner and influence leaders in various parts of the organization in order to move the business forward
• Ability to balance producing strong results with proper risk management
• Strong compliance record in previous position(s)
• Ability to manage multiple priorities in a fast paced environment; extremely organized and adaptive to change
• Strong communication skills, attention to detail and excellent follow-through; highly professional and experienced in creating and presenting information to large audiences at various levels of the organization
• Demonstrated knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Access, etc.) and various file manipulation skills
• Strong commitment to upholding a sound risk and controls environment

Nice-to-haves

• Bachelor's Degree preferred or equivalent work experience required
• Investment industry preferred