J Parker Food & Beverage Manager

Crescent Hotels & Resorts - Chicago, IL

Full-time - Mid Level

Chicago, IL

Accommodation

About the position

At Crescent Hotels & Resorts, we pride ourselves on being a team of hospitality professionals dedicated to providing exceptional experiences for our guests. As the J Parker Food & Beverage Manager, you will play a crucial role in leading our food and beverage operations, ensuring that our standards of service and product quality are consistently met. This position requires a strong leader who can inspire and motivate employees to exceed expectations while maintaining a positive work environment. You will be responsible for overseeing all aspects of the food and beverage department, including managing inventory, ensuring compliance with health and safety standards, and maximizing profitability. Your leadership will be key in promoting employee empowerment and satisfaction, as well as fostering a culture of excellence within the team. In this role, you will maintain a comprehensive knowledge of all food and beverage positions, including food preparation, cocktail service, and wine inventory management. You will ensure that our offerings are consistent and of the highest quality, while also monitoring budgets and labor costs to ensure efficient operations. Your ability to handle guest complaints and requests creatively will be essential in promoting repeat customer service and satisfaction. Additionally, you will be responsible for training, supervising, and developing staff in accordance with Crescent's policies and procedures, ensuring that all employees are equipped to deliver outstanding service. As part of your responsibilities, you will also oversee the setup of banquet rooms for functions, manage the collection of payments, and conduct performance appraisals for your team. Your role will require you to be hands-on, performing in various capacities as needed, and attending all required meetings to stay aligned with company goals and objectives. This position is not just about managing operations; it's about creating an environment where both employees and guests feel valued and appreciated.

Responsibilities

• Demonstrate positive leadership characteristics that inspire employees to meet and exceed standards.
• Maintain working knowledge of all Food & Beverage positions, food preparation, cocktail service, and wine inventory.
• Ensure consistency of product and service.
• Maintain wine & beverage inventory.
• Direct restaurant and lounge operations.
• Maintain employee appearance standards in the food and beverage department.
• Maintain procedures for securing moneys.
• Maximize food and beverage department profitability.
• Monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
• Maintain high levels of employee satisfaction.
• Maintain work areas clean and organized.
• Promote employee empowerment.
• Know food preparation and service.
• Utilize knowledge of physical capabilities of banquet space.
• Ensure that labor costs are aligned with the forecast.
• Promote repeat customer service through establishing quality service and food.
• Report unsafe conditions immediately.
• Select, train, supervise, develop, discipline, and counsel employees in accordance with Crescent's policies and procedures.
• Complete other duties as assigned by supervisor to include cross training.
• Perform in the capacity of any position supervised.
• Know basic bar terminology and wine service.
• Order supplies for banquet department.
• Oversee and assist in collection of payments for banquet functions.
• Set up banquet rooms for functions (chairs, tables, linens, etc.).
• Responsible for monthly inventory of all banquet equipment.
• Solve unusual customer requests creatively.
• Attend all required meetings.
• Conduct performance appraisals.
• Deal with guest complaints or requests.
• Monitor reservations.
• Report on Food & Beverage status to General Manager weekly.

Requirements

• Bartending License is required.
• Minimum of 2 years of restaurant management experience is required.

Benefits

• Exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account.
• 401K matching program.
• Discounts with Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts.
• Employee Assistance Program.