HEI Hotels & Resorts - Atlanta, GA
posted 4 days ago
About the position
Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Responsibilities
- Greet customers immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Promote HEI Hotels and Resorts and brand marketing programs.
- Make appropriate selection of rooms based on guest needs.
- Code electronic keys and provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, traveler's checks, and other forms of payment.
- Convert foreign currency at current posted rates.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and retrieve messages for guests.
- Close guest accounts at time of check out and ascertain satisfaction.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Requirements
- High school diploma or equivalent required, and college degree preferred.
- Hotel experience preferred.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Effective verbal and written communication skills.
Benefits
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
- Vision insurance programs through EyeMed.
- Vacation, Sick and Holiday programs.
- Pet insurance through the ASPCA.
- Supplemental, Spousal and Child Life insurance.
- Short and Long-Term Disability plans.
- 401(k) Savings Plan with matching funds.
- Discounts through 'YouDecide' and Hotel Room Discount programs.
- Access to earnings through DailyPay.
