Janitorial Account Manager

$60,000 - $65,000/Yr

ServiceMaster - Melbourne, FL

Full-time - Mid Level

Remote - Melbourne, FL

Administrative and Support Services

About the position

The Janitorial Account Manager is responsible for overseeing the management, performance, and profitability of multiple janitorial service accounts within a designated region. This role focuses on ensuring consistent service delivery, client satisfaction, and operational efficiency while leading a team of account managers and operations staff. The position requires strategic decision-making to drive business growth and maintain high standards of service.

Responsibilities

• Oversee and manage a team of account managers, site supervisors, and janitorial staff across multiple locations.
• Build and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
• Ensure the effective and efficient delivery of janitorial services across all accounts within the region.
• Manage the regional budget, including labor costs, supply expenses, and other operational costs.
• Identify and pursue opportunities for expanding services within existing accounts and acquiring new business.
• Ensure all operations comply with company policies, industry regulations, and safety standards.

Requirements

• Bachelor's degree or equivalent experience may be considered.
• Minimum of 5-7 years of experience in operations management, preferably in the janitorial or facilities services industry.
• Proven leadership and team management skills, with experience overseeing multiple locations or accounts.
• Strong client relationship management skills, with a focus on delivering exceptional customer service.
• Excellent financial acumen, with experience managing budgets and driving profitability.
• Ability to analyze data, identify trends, and implement effective operational strategies.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite; experience with industry-specific software (e.g., WinTeam) is a plus.

Nice-to-haves

• Experience in the janitorial or facilities services industry.
• Familiarity with industry-specific software (e.g., WinTeam).

Benefits

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Flexible work from home options