Janitorial Area Manager

Allied Universal - Milan, IL

Part-time,Full-time - Manager

Milan, IL

Administrative and Support Services

About the position

The Area Manager at Allied Universal is responsible for overseeing staff management, business operations, and customer relations within a designated geographical area. This role involves managing multiple site supervisors and a large hourly staff of cleaners, ensuring high-quality janitorial services across various sectors including retail, facilities, education, and commercial office buildings. The Area Manager will lead process improvement initiatives, manage financial performance, and develop new business opportunities while maintaining strong relationships with clients and staff.

Responsibilities

• Manage Multiple Site Supervisors and a sizeable hourly staff of cleaners at multiple accounts.
• Provide ongoing guidance and direction to staff; hire and develop line supervisors and staff.
• Identify performance goals and provide ongoing training, coaching, and feedback.
• Proactively identify performance issues and provide immediate feedback; assess and determine best course of action.
• Address union relations issues and assist in resolving grievances; address non-union employee relations issues as necessary.
• Lead ongoing efforts for process improvement to enhance productivity and increase efficiencies while sustaining high quality.
• Implement cost reduction and profit-enhancing strategies; direct and execute new customer/contract start-up operations.
• Identify start-up team, develop action plans, and implement services in a timely and cost-effective manner.
• Continually assess financial performance of accounts/contracts, identify problem areas, and implement plans to address concerns.
• Present account contract bids, discuss issues, follow-up with changes, and implement contracts/services on a timely basis.
• Schedule and conduct visits and inspections at all customer/site locations; identify and discuss problems, issues, and solutions.
• Manage and control staff expenses; communicate company business and travel expense policies.

Requirements

• High School diploma equivalent (e.g., GED).
• Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business.
• Experience with the development and maintenance of budgets and labor costs and monitoring financial information.
• Strong interpersonal skills; able to effectively influence others through positive, proactive communication style.
• Leadership skills with ability to positively impact customer and employee relations.
• Excellent attentive and active listening skills.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Proficiency in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Sound independent judgment and discretionary skills.
• Outstanding oral and written communication skills.
• Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification.

Nice-to-haves

• College degree in Business Administration/Management.
• Experience working with and negotiating union contracts.
• Ability to speak, read, and write the Spanish language.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plans
• Employee assistance programs
• Exclusive perks