Janitorial Regional Manager

ServiceMASTER Clean • Detroit, MI

309d • $120,000

About The Position

ServiceMaster by Crane IFS is currently looking to hire Regional Operations Managers located within the Detroit area. As the Regional Operations Manager, you will be a key part in the execution of ServiceMaster Clean's operational processes, with a focus on delivering outstanding results. You will be responsible for managing the day-to-day services we provide at the regional level, which includes managing customer relations and strict adherence to health and safety regulations.

Requirements

• High school diploma is required
• Minimum of three (3) years of managerial experience in operations environment, preferably in cleaning and/or distribution

Nice To Haves

• Degree or diploma in Operations/Business Management is preferred.

Responsibilities

• Manages team of Site Managers and their subordinates across designated locations
• Addresses and provides guidance on all operational concerns from site managers
• Serves as first point of escalation for site level client issues/concerns, escalates to the Regional Manager as required/appropriate
• Performs regular (weekly) audit of all client locations, reporting results to Regional Manager
• Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
• Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed
• Conduct formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries/reports for regional management
• Working in tandem with site leadership, to ensure completion of all Special Projects (PO's)
• Communicate with external vendors for outsourcing supplies or services
• Drafting, presenting, and implementing approved new policies
• Monitor staffing and attendance levels across managed locations, and works with regional admin team and site leadership to address and resolve any staffing concerns
• On call as Tier 2 internal escalation point (above Site Manager) for all issues/concerns/incidents/emergencies
• Other duties as business needs required
• Manage departmental budgets including labour, supplies and equipment
• Approve departmental payroll and reconcile labour costs with budgeted forecasts
• Maintain current customer and employee database and review every 6 months
• Oversee and maintain company policy, procedures and forms
• Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff
• Oversee recruitment, hiring, progressive discipline, and terminations of employees
• Verify purchases made have prior approval as per establish procedures
• Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates
• Prepare annual business unit operating budgets and business plans
• Perform other duties as may be assigned.

Benefits

• Annual Salary $120,000 (starting salary will be based upon skills and experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees