Japan Customer Service Representative

$40,560 - $48,880/Yr

First Hawaiian Bank - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

Management of Companies and Enterprises

About the position

The Japan Customer Service Representative will provide exceptional customer service to Japanese mass market customers through the Japan Help Desk at First Hawaiian Bank. This role requires a detail-oriented individual who can effectively communicate in both English and Japanese, ensuring customer inquiries are handled with professionalism and cultural sensitivity.

Responsibilities

• Provide customer service to Japanese mass market customers through the Japan Help Desk.
• Assist customers with inquiries related to banking products and services.
• Utilize judgment and discretion in resolving customer issues.
• Maintain confidentiality while handling sensitive customer information.
• Ensure attention to detail and follow-through on customer requests.

Requirements

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Professional level bilingual capability in English and Japanese in reading, writing, and speaking required.
• 1 - 2 years' experience with Japanese clients in customer service preferred.
• Familiarity with Japanese business culture.
• Familiarity with financial statements and banking products.
• Strong written and verbal communication skills.
• PC proficiency in Microsoft Office required.
• Good organizational skills.

Benefits

• Competitive hourly salary range of $19.50-$23.50/hour, commensurate with experience.
• Work schedule from Monday to Friday, 8:00am - 5:00pm.