Aitworks

posted about 2 months ago

Full-time - Entry Level

About the position

The Moving Coordinator at aiTWorks is responsible for providing exceptional customer service in a Japanese logistics company. This role involves greeting clients, coordinating moving activities, assisting drivers, and managing documentation related to moving services. The position is entry-level and does not require prior experience, making it accessible for bilingual candidates fluent in Japanese and English.

Responsibilities

  • Greet clients upon arriving at their homes.
  • Conduct walkthroughs of homes to coordinate work to be performed by movers.
  • Provide quality customer service during all interactions with customers in person, on the phone, or via email before, during, and after deliveries.
  • Assist the driver of the truck when parking/backing up for safety purposes.
  • Pack and unpack clients' belongings, hang clothes, make beds, and organize kitchens.
  • Prepare documentation relating to client needs, invoices, moving, inventory, and scheduling.

Requirements

  • Bilingual in English and Japanese.
  • Valid driver's license.
  • No prior experience required.

Benefits

  • Paid training
  • Relocation assistance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Parental leave
  • Vision insurance
  • 401(k) matching
  • Flexible schedule
  • Life insurance
  • Referral program
  • Paid sick time
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