Japanese Bilingual Office Associate

$40,000 - $50,000/Yr

Aitworks - Carol Stream, IL

Part-time,Full-time - Entry Level

Carol Stream, IL

About the position

The Japanese Bilingual Office Associate at aiTWorks is responsible for providing exceptional customer service in a large Japanese food wholesaler company. This role involves processing sales and purchase orders, managing inventory, and supporting various office tasks while ensuring effective communication with customers, vendors, and internal staff.

Responsibilities

• Ensure outstanding customer service by greeting and assisting employees, customers, clients, and vendors.
• Process sales and purchase orders using Oracle.
• Review sales or purchase orders to ensure proper processing through the order system.
• Check inventory for availability of requested merchandise.
• File documents according to company SOP and retrieve them upon request.
• Support office staff, sales, and warehouse with various tasks.
• Organize delivery and receiving documents and maintain logs.
• Communicate effectively with sales associates, warehouse, and office personnel.
• Receive calls, relay messages, and respond to information requests.
• Provide excellent service to customers and suppliers, resolving issues with Corporate Finance as needed.
• Assist with quarterly physical inventory, entering data accurately.
• Understand and follow company SOPs, locating necessary SOPs when needed.
• Perform reception duties including greeting visitors and accepting deliveries.
• Perform other related duties as required.

Requirements

• Bilingual in English and Japanese
• High school diploma or GED
• 1 year of experience with Microsoft Office (Excel, Outlook, Word)
• Effective communication skills
• Must have a U.S. work visa

Nice-to-haves

• Bachelor's degree
• Administrative experience

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule