Japanese Bilingual Support Engineer #11660

Actus Consulting Group - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

The Support Engineer position is a contract role that requires bilingual proficiency in Japanese and English. The primary responsibility is to troubleshoot technical issues and provide customer support for various operating systems and hardware. The role involves both remote and on-site work, including installation and configuration of IT systems for clients. The engineer will also be responsible for project management, documentation, and communication with clients and team members.

Responsibilities

• Troubleshoot technical issues and provide technical and customer support.
• Ensure smooth operation of various operating systems.
• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
• Provide support for server, PC, network, telephony hardware, and software administration to customers.
• Compose and issue work records and project records of installation and configuration for each customer.
• Report and archive actual solutions and countermeasures of troubleshooting for future reference.
• Report the status of each project and troubleshooting progress to your team/project leader.
• Perform product research and market trend analysis as requested by your team leader.
• Draft proposals and/or quotations for customers as requested by your team leader.
• Control projects, vendors, and sub-contractors for delivery and completion of projects on time.

Requirements

• Business-level proficiency in Japanese and English.
• 3+ years of work experience as an IT Support Engineer.
• Bachelor's degree in Computer Science or relevant fields, or relevant certification.
• Strong communication skills with customers, vendors, and company staff.
• Good documentation skills.
• Valid driver's license.
• Ability to commute to end-client(s) office a few days a week.
• Familiarity with Microsoft, Citrix, VMware, and other major software vendor products.
• Experience with Cisco, Fortinet, Palo Alto, and other major network vendor devices.
• Knowledge of Unix/Linux, Windows server operation and maintenance.
• Understanding of security software and solutions for servers and PCs.
• Familiarity with Local and Wide Area Network technologies.
• Experience with virtualization and storage technologies.
• Knowledge of Microsoft 365, Active Directory, Azure AD, and Exchange.
• Experience with video conference tools.