Japanese/English Bilingual Engineer

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Major Incident Engineer position at AWS is focused on providing incident response and account ownership for critical customer incidents. This role requires fluency in both English and Japanese, and involves managing escalations, leading incident management efforts, and ensuring effective communication during high-impact events. The successful candidate will play a key role in driving operational excellence and improving the overall customer experience, particularly for large-scale incidents affecting AWS customers.

Responsibilities

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in collaboration with Engineering Teams
• Provide critical incident response/management for customer's critical workloads
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Lead projects and teams to drive operational improvements
• Identify and troubleshoot recurring platform issues and own projects to drive improvements

Requirements

• Fluency in English and Japanese, both written and spoken
• Bachelor's degree
• Experience with AWS services and/or other cloud offerings
• Experience in network and operating system support
• Experience managing full application stacks from the OS up through custom applications
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) in both English and Japanese

Benefits

• Flexible work hours and arrangements
• Full range of medical, financial, and/or other benefits
• Equity and sign-on payments may be provided as part of the total compensation package