Jewelry Customer Service Associate

$36,400 - $38,480/Yr

Congressional Jewelry & Coin - Frederick, MD

Full-time - Entry Level

Frederick, MD

About the position

The Jewelry Customer Service Associate at Congressional Jewelry and Coin is responsible for providing exceptional customer service in both retail and online environments. This role involves selling estate jewelry and precious metal bullion, assisting customers with their needs, and maintaining store operations. The position offers opportunities for learning and growth within the company.

Responsibilities

• Utilizing both in-store and online channels to sell estate jewelry and precious metal bullion.
• Greeting customers and assisting them in assessing their needs.
• Performing tasks related to sales reporting, projections, and record keeping.
• Maintaining store appearance and organization.
• Sorting, organizing, and packaging inventory.
• Performing accurate arithmetic operations for sales transactions.
• Adhering to all local, state, and federal laws regarding the buying and selling of precious metals and jewelry.
• Executing all operational procedures accurately according to existing policies.

Requirements

• High School Diploma or GED.
• Computer proficiency including Google Suite.
• Strong work ethic and attention to detail.
• Problem-solving skills and general math skills.

Nice-to-haves

• Excellent interpersonal and customer service skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently and as part of a team.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance