JFK Passenger Service Agent - Air Canada

Unifi Aviation - Jamaica, NY

Part-time - Entry Level

Jamaica, NY

About the position

The JFK Passenger Service Agent at Air Canada is a part-time customer service role focused on providing exceptional assistance to passengers. This position involves handling baggage issues, resolving customer concerns, and ensuring a positive travel experience. Agents are expected to be friendly, outgoing, and dedicated to customer satisfaction while managing various responsibilities in a fast-paced airport environment.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

• Fluency in English - must be able to read, write and speak English well.
• High School diploma or GED.
• Valid State ID.
• Ability to pass a pre-employment drug screen.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Flexible schedule allowing work during nights, weekends, and holidays.

Nice-to-haves

• Fluency in French would be an asset.

Benefits

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
• Comprehensive Medical / Dental / Vision / Telehealth.
• 401(k) Retirement Plan.
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
• Paid Time Off.