Join Our Team as a 911 Dispatcher Serve and Protect Your Community

$30,000 - $36,000/Yr

lincolncountyok - Chandler, OK

Full-time - Entry Level

Chandler, OK

About the position

As a 911 Dispatcher, you will serve as a crucial link between the public and emergency services, ensuring rapid and professional communication during emergencies. This role involves answering both emergency and non-emergency calls, dispatching appropriate personnel, and coordinating responses to incidents while maintaining composure under pressure.

Responsibilities

• Answer and prioritize incoming emergency 911 calls and non-emergency calls for service.
• Obtain and record critical information from callers, providing reassurance and clear instructions as needed.
• Dispatch law enforcement, fire, and medical units to emergency situations using radio, telephone, or computer-aided dispatch (CAD) systems.
• Monitor and track the status of dispatched units, ensuring ongoing communication and support.
• Maintain accurate logs and records of all calls, responses, and communications.
• Provide pre-arrival instructions and guidance to callers, including CPR and other lifesaving techniques, when necessary.
• Coordinate with other agencies during multi-agency responses or large-scale emergencies.
• Operate and maintain emergency communication equipment, reporting malfunctions or issues.
• Stay up-to-date on dispatch protocols, procedures, and technology.
• Participate in ongoing training and certification programs as required by state and local regulations.

Requirements

• High school diploma or GED required.
• Ability to obtain state or local certifications for dispatch operations (e.g., CPR, Emergency Medical Dispatch certification, etc.).
• Strong verbal communication skills and the ability to remain calm in high-pressure situations.
• Proficiency in computer and radio operation, with knowledge of CAD systems a plus.
• Ability to multi-task effectively, prioritize calls, and make quick decisions.
• Good listening and comprehension skills to obtain accurate information.
• Strong attention to detail and ability to maintain precise records.

Nice-to-haves

• Previous dispatch or emergency communication experience is preferred but not required.

Benefits

• Competitive salary of $2,500 - $3,000 a month.
• Full-time employment with opportunities for ongoing training and certification.