Journeys Store Manager

Journeys - Norwalk, CT

Full-time - Mid Level

Norwalk, CT

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Journeys Store Manager is responsible for leading the store team to achieve sales goals, manage daily operations, and ensure a positive customer experience. This role involves recruiting, training, and developing staff while maintaining company standards and promoting a fun and inclusive work environment. The Store Manager plays a crucial role in driving sales and fostering a culture that aligns with the Journeys brand.

Responsibilities

• Meet and exceed store and personal sales goals and standards of performance
• Recruit, interview, and hire high-caliber employees with in-store needs
• Train and develop a successful sales team
• Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
• Ensure that all company initiatives are properly implemented and to the standard of the company direction
• Conduct monthly performance reviews
• Recognize talented staff and develop them for growth within the company
• Supervise and manage all aspects of daily store operations
• Supervise and manage all aspects of Loss Prevention practices
• Plan weekly staffing schedules in compliance with schedules policy
• Provide a fun, full service experience to all customers
• Resolve customer issues effectively
• Complete bank deposits
• Understand the Journeys culture and demonstrate it to the team

Requirements

• Prior retail management experience preferred
• 1-2 years retail sales experience
• Excellent interpersonal and customer service skills
• Desire to succeed in fast-paced retail environment
• Willingness to learn
• Completion of all training programs leading up to Manager in Training position or equivalent training
• Ability to work 45 hours per week
• Ability to work night and weekend shifts
• Ability to climb, reach, bend, and lift up to 50 pounds
• Stand for long periods of time
• Must be at least 18 years of age

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance