Joyful Food Market Operations Manager

Martha's Table - Washington, DC

Full-time - Mid Level

Washington, DC

Social Assistance

About the position

The Joyful Food Market Operations Manager at Martha's Table is responsible for overseeing the personnel, food procurement, invoicing, and execution of the Joyful Food Market (JFM) program. This role is crucial in ensuring that the program effectively serves the community by managing food operations and maintaining strong relationships with partners and stakeholders.

Responsibilities

• Oversee Joyful Food Market food procurement operations, including procuring produce and dry goods for no-cost grocery markets serving 5,000 people per month.
• Coordinate with vendors and subcontractors, including Capital Area Food Bank and Dreaming Out Loud.
• Track, code, and submit all weekly food invoices while managing monthly food projections and budget.
• Manage van schedule and usage for JFM markets in coordination with the facilities team.
• Manage ROI, cost, and waste reduction projects.
• Serve as the primary liaison, cultivating new and strengthening existing relationships with school partners.
• Communicate and negotiate expectations with participating JFM schools.
• Facilitate feedback collection and relevant assessments from JFM point of contacts (POCs).
• Encourage full engagement from POCs, volunteers, and other JFM partners.
• Create and maintain market leader schedule with JFM schools.
• Respond to varying staff and volunteer needs and schedule changes in a timely and efficient manner.
• Lead one-on-one and group meetings with assigned staff.
• Provide clear expectations and create accountability measures for the team.
• Lead team-building and morale initiatives.
• Assist market leaders in running markets if needed.
• Attend markets to supervise staff and provide feedback.
• In collaboration with the Director of Healthy Foods, Nutritionist, and Learning, Evaluation, and Research (LER) team members, track outputs, key performance indicators, and outcomes for the department.
• Assist the director in drafting monthly and quarterly dashboard and grant reports for donors, funders, Board of Directors, and other stakeholders.
• Assist in other program support duties as required/requested by senior management to meet program deliverables.
• Ensure compliance with safety standards and best practices related to food storage and handling; routinely train team members in these areas.
• Attend at least 2 anchor events annually.
• Perform other duties as assigned.

Requirements

• Ability to staff, coach, and manage a team of people.
• Experience managing a team of 5 or more staff members, with skills in process improvement, data management, and budget management.
• Strong communication and leadership skills.
• Strong organizational skills and expertise in logistics and planning.
• Experience overseeing logistics at school-based markets.
• Ability to troubleshoot deliveries, staffing, and partnership issues.
• Develop contingency plans for operational challenges.
• Strengthen and establish relationships with school points of contact, communicating expectations and encouraging participation.
• Ability to solve issues on the spot, including operational and staffing changes that impact food distribution.
• Ability to work collaboratively with partners and within the team to find solutions for day-to-day operations and overall program management.
• Ability to juggle multiple competing priorities across programs and sites.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), Google applications, and Adobe Acrobat.

Nice-to-haves

• Bilingual in English/Spanish is preferred.

Benefits

• Tuition for continuing education and certifications through the STEP program.
• Flexible leave options.