Jr Application Production Support

Ics Global Soft - New York, NY

Full-time - Entry Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Jr Application Production Support role is designed for a junior level technical support engineer who will manage application and production support for a critical project in the banking domain. The position emphasizes a focus on the SRE/DevOps roadmap and requires a passion for technology, excellent communication skills, and the ability to work both independently and as part of a larger team.

Responsibilities

• Act as the first point of support for application incidents.
• Identify, diagnose, and resolve functional and technical problems.
• Ensure quality services are delivered in accordance with the agreed service level agreements.
• Understand client business needs to recommend and support application services.

Requirements

• 4+ years of experience in Application Production Support on Linux platform.
• Strong technical troubleshooting skills.
• Experience in scripting and automation, particularly with Shell.
• Familiarity with ITIL processes including Incident, Change, and Release management.
• Basic knowledge of Middleware technologies such as Apache Tomcat.
• Experience with application monitoring tools like Splunk, AppDynamics, Grafana, and Prometheus.
• Experience with scheduling mechanisms like AutoSys.
• Familiarity with DevOps CI/CD tools such as Jenkins, Ansible, and uDeploy.
• Basic knowledge of Oracle SQL and database technologies.
• Good understanding of infrastructure technologies including Linux and Windows.

Nice-to-haves

• Knowledge of the banking domain.
• Good knowledge of ITSM processes.
• Familiarity with SDLC processes.
• DevOps, cloud, or AWS training/certification.