Jr. Applications Engineer

$70,000 - $80,000/Yr

Liquid Instruments - San Diego, CA

posted 26 days ago

Full-time - Entry Level
San Diego, CA
11-50 employees
Merchant Wholesalers, Durable Goods

About the position

The Jr. Applications Engineer role at Liquid Instruments involves providing front-line user support for advanced test and measurement tools and technologies. This position is designed for individuals who are eager to learn and grow within the field, offering hands-on experience with cutting-edge instrumentation while engaging with customers to develop tailored solutions for their experimental needs.

Responsibilities

  • Support worldwide customers by managing and triaging inbound technical inquiries via email, chat, and user forums.
  • Provide customers with technical information or solutions, typically referencing existing documentation.
  • Replicate customer bug/error reports and escalate within the applications team as needed.
  • Accurately categorize customer technical inquiries to provide an overview of areas for improvement or need for further support material.
  • Assist in the maintenance and creation of technical support materials including application notes and API code examples, ensuring the knowledge base is maintained.
  • Support regular software updates with hardware and software testing on Moku devices.
  • Occasional travel to trade shows in support of sales activities.

Requirements

  • B.S. in Electrical Engineering, Physics, or related field.
  • Some experience (intern) working for a technical company is helpful.
  • Sense of urgency for providing world-class support to customers.
  • Exposure to programming in Python, C/C++, or similar languages.
  • Ability to collaborate across time zones and work remotely, with occasional flexibility for odd hours.

Nice-to-haves

  • Willingness to travel to Australia for training and team bonding.

Benefits

  • Competitive salary
  • Comprehensive medical and dental insurance, with 100% premiums paid for employees
  • Equity position in Liquid Instruments
  • 401k plan with company match
  • Four weeks paid vacation, sick time, and holidays
  • Laptop for work use
  • Experience in a venture-backed startup
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