Jr. Applications Engineer

$70,000 - $80,000/Yr

Liquid Instruments - San Diego, CA

Full-time - Entry Level

San Diego, CA

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Jr. Applications Engineer role at Liquid Instruments involves providing front-line user support for advanced test and measurement tools and technologies. This position is designed for individuals who are eager to learn and grow within the field, offering hands-on experience with cutting-edge instrumentation while engaging with customers to develop tailored solutions for their experimental needs.

Responsibilities

• Support worldwide customers by managing and triaging inbound technical inquiries via email, chat, and user forums.
• Provide customers with technical information or solutions, typically referencing existing documentation.
• Replicate customer bug/error reports and escalate within the applications team as needed.
• Accurately categorize customer technical inquiries to provide an overview of areas for improvement or need for further support material.
• Assist in the maintenance and creation of technical support materials including application notes and API code examples, ensuring the knowledge base is maintained.
• Support regular software updates with hardware and software testing on Moku devices.
• Occasional travel to trade shows in support of sales activities.

Requirements

• B.S. in Electrical Engineering, Physics, or related field.
• Some experience (intern) working for a technical company is helpful.
• Sense of urgency for providing world-class support to customers.
• Exposure to programming in Python, C/C++, or similar languages.
• Ability to collaborate across time zones and work remotely, with occasional flexibility for odd hours.

Nice-to-haves

• Willingness to travel to Australia for training and team bonding.

Benefits

• Competitive salary
• Comprehensive medical and dental insurance, with 100% premiums paid for employees
• Equity position in Liquid Instruments
• 401k plan with company match
• Four weeks paid vacation, sick time, and holidays
• Laptop for work use
• Experience in a venture-backed startup