Jr. Computer Repair Technician

$22,880 - $31,200/Yr

Nerdstogo - Slidell, LA

Full-time - Entry Level

Slidell, LA

Repair and Maintenance

About the position

We are seeking a Junior Technician to join our team, focusing on providing high-quality technical support and assistance to residential and small business customers. The role requires the ability to work independently while managing various technical tasks and responsibilities.

Responsibilities

• Consult with customers in-store, over the phone, and on-site to provide technology solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management and basic security settings
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed
• Manage Connectwise ticketing system inputting customer information, job detail summary, and closing out ticket in a timely manner
• Able to run network cable in attic or working with heights

Requirements

• Associate's degree in a technology-related field, or equivalent experience
• Minimum of 2 years of experience providing technical support
• Strong knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• Familiarity with Windows OS and experience with Mac and Apple products
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
• Strong communication and customer service skills
• Valid driver's license and clean driving record

Nice-to-haves

• A+, Network+, or other relevant certifications

Benefits

• Employee discount
• Flexible schedule
• Health insurance
• Paid holidays
• Paid time off
• Professional development assistance