Jr Data Center Field Technician

Computacenter - Dallas, TX

Full-time - Entry Level

Dallas, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Customer Engineer, the Jr Data Center Field Technician will provide a range of hardware, software, and network technical support, including troubleshooting, staging, configuration, and resolving tickets for both internal and external customers. This role involves performing technical work activities remotely or at customer sites to meet business and customer requirements.

Responsibilities

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.

Requirements

• Proven experience in IT Desktop Service environment.
• Experience with ticketing systems such as ServiceNow.
• Must be legally authorized to work in the United States.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for health and financial security