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Robert Half - Cupertino, CA
posted 2 months ago
Full-time - Entry Level
Onsite - Cupertino, CA
Administrative and Support Services
About the position
The Technical Support Specialist role is designed for an individual who will provide exceptional onsite and remote assistance to a diverse clientele. This position involves a significant amount of travel within the Bay Area, making it ideal for someone who enjoys variety and challenges in their work environment.
Responsibilities
- Handle both onsite and remote help desk support, serving as the key point of contact for all IT-related issues.
- Troubleshoot and maintain network equipment, primarily Cisco Meraki and SonicWall, ensuring optimal network operations at all times.
- Efficiently manage Microsoft 365 applications to optimize business functions.
- Maintain and manage server environments, with a focus on Microsoft servers.
- Stay current with the latest developments in cloud infrastructure and leverage this knowledge for business success.
Requirements
- 1-3 years demonstrated experience in technical support, delivering both onsite and remote help desk assistance.
- Proficiency in handling network equipment, particularly Cisco Meraki and SonicWall.
- Advanced skills in Microsoft 365 applications, leveraging its Office suite to drive business functions.
- Solid understanding of server environments, preferably Microsoft.
- Cloud infrastructure knowledge or experience would be a significant plus.
