Unclassified - Sioux Falls, SD
posted 5 months ago
The IT Junior System Administrator is responsible for the implementation and support of technology infrastructure including hardware, software, and office systems. This role requires effective diagnosis of issues and correction of problems, as well as providing primary help desk support to users. A very strong teamwork and customer service attitude is critical, along with strong analytical, organizational, and communication skills. The Junior Systems Administrator must also be able to work independently, demonstrating initiative and problem-solving capabilities in a dynamic environment. In this position, the Junior Systems Administrator will diagnose and resolve issues related to technical difficulties with hardware, software, and the network. Monitoring daily IT operations and responding to any alerts is a key responsibility, ensuring that all systems are functioning optimally. The role also involves installing and configuring new servers, workstations, and other IT equipment, as well as communicating plans, progress, and issues in a timely manner to relevant stakeholders. Maintaining detailed ticket notes throughout the lifecycle of each issue is essential for tracking and prioritizing requests using an IT support request system. The Junior Systems Administrator will actively contribute to ongoing process improvement initiatives and must maintain strict confidentiality regarding sensitive information. Additionally, the role may involve performing other duties or special projects as assigned, providing a diverse range of experiences within the IT department.