Jr. Product Manager, End to End Customer Journey

Software Guidance & Assistance - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Jr. Product Manager for End to End Customer Journey at Software Guidance & Assistance, Inc. (SGA) is responsible for enhancing customer product experiences across the Digital Media portfolio. This role involves engaging with cross-functional teams to ensure the successful launch of new products and the improvement of existing flagship products, focusing on customer-centric experiences.

Responsibilities

• Support development of key personas and customer journeys by mapping flows and diagnosing performance issues.
• Assist in journey mapping and benchmarking internal and external workflows to identify best practices.
• Gather and analyze data to determine the size and impact of journey changes.
• Collaborate with design teams to obtain and integrate the latest designs.
• Conduct research and gather data from various sources to support senior product managers in decision-making.
• Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization.

Requirements

• Strong analytical skills with the ability to gather and interpret data from multiple sources.
• Excellent collaboration skills and the ability to work effectively with cross-functional teams.
• Basic understanding of creative/design tools and processes. Experience with Figma and Adobe creative tools a plus.
• Strong communication and presentation abilities.
• A proactive and detail-oriented approach to work.
• 1-3 years of experience in related field.

Benefits

• Equal Opportunity Employer
• Commitment to providing access and reasonable accommodation for individuals with disabilities